FRIDAYANI, Helen Dian, and Li-Chun CHIANG. 2021. “The Participation of Citizens to Achieve Smart people’s Case Study: Analyzing the Use of Online-Based Community Complaint Channels in Sleman Regency”. Smart Cities and Regional Development (SCRD) Journal 5 (1): 69-82. https://doi.org/10.25019/scrd.v5i1.97.